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“People will forget what you said, people will forget what you did, but people will always remember how you made them feel.”
The SDI The Essence of Experience (XLAs) course provides participants with a comprehensive understanding of Experience Level Agreements (XLAs) and how they can be used to improve customer and employee experiences. The course focuses on the concept of XLAs, their benefits, and practical application in designing and managing technology services.
Participants will gain knowledge and skills in:
This course is suitable for:
Participants should have a basic understanding of IT Service Management principles and practices.
Format: Interactive workshop with practical exercises.
Certification: Certificate of completion upon successful completion.
Participants will receive a course workbook, access to digital tools and resources, and a collaborative workspace for sharing ideas with fellow delegates.
*per learner
excludes VAT
POA for group bookings
Have a look at when our next SDI The Essence of Experience (XLAs) is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
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We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.
One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.
And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.
