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The SDI® – Service Desk Analyst (SDA) certification recognises your knowledge of customer service and support competencies and certifies that you have the skills required to work within the IT service and support industry.
Our three-day SDI® – Service Desk Analyst (SDA) training course provides the essential skills and knowledge required for delivering customer service and support excellence.
The SDI® – Service Desk Analyst (SDA) training course will teach you:
The SDI® – Service Desk Analyst (SDA) training course is for front-line IT service and support analysts with some experience in a first line or second line Service Desk environment and is therefore suitable for Analysts looking to grow in their role and gain a recognised qualification in their profession.
The prerequisites for passing the SDI® – Service Desk Analyst (SDA) examination include a working knowledge and understanding of the demands placed on a Service Desk, the standard process requirements for many support operations and the technology available to Service Desk Staff.
You should not attempt to take the exam unless you:
SDI® – Service Desk Analyst (SDA) Examination
Our SDI® – Service Desk Analyst (SDA) training course includes the following:
*per learner
excludes VAT
POA for group bookings
Have a look at when our next SDI Service Desk Analyst is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
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We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
Date | Duration | Delivery | Location | Spaces |
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None currently scheduled |
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Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
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