Problem Solving and Decision Making (PSDM)

KT-PDSM
Practitioner

Experienced Trainers

High Pass Rate

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Overview

The Kepner Tregoe Problem Solving and Decision Making (PSDM) course equips participants with the skills to systematically find root causes of problems, make better decisions, manage risks and opportunities, and prioritize and plan resolutions. The course emphasizes clear thinking and integrates well with methodologies like Lean, Six Sigma, ITIL, and more.

Participants will gain knowledge and skills in:

  • Conducting root cause analysis (RCA) on complex problems.
  • Making tough decisions aligned with operational priorities.
  • Identifying and planning for the resolution of high-priority issues.
  • Understanding and proactively managing risks and opportunities.
  • Asking the right questions to uncover hidden insights.

This course is suitable for:

  • Employees at all levels, from the boardroom to the shop floor.
  • Individuals in roles that require problem-solving, decision-making, risk management, and opportunity leveraging.
  • Professionals in engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

There are no formal prerequisites for this course, but it is recommended to have a basic understanding of problem-solving and decision-making principles.

Format: Multiple-choice and practical assessments.

Certification: Certificate of completion and KT Foundations Badge upon successful completion.

Participants will receive access to digital tools and resources, including coaching videos, tips, tricks, worksheets, and more, with a free My KT membership.

Related Courses

No related courses.
3 days
Classroom or Virtual
£1850*

*per learner
excludes VAT
POA for group bookings

Have a look at when our next Problem Solving and Decision Making (PSDM) is running.

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We will never pack a course.

The maximum number of participants on our public courses will be 8.

We will run the course even with as few participants as 2.

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Course:
Problem Solving and Decision Making (PSDM)

Problem Solving and Decision Making (PSDM)

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