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The Problem Management: Root Cause Analysis Specialist course provides participants with the skills to proactively identify and resolve the sources of recurring incidents and service downtimes. The course focuses on applying root cause analysis techniques and principles to improve service availability and efficiency.
Participants will gain knowledge and skills in:
This course is suitable for:
There are no formal prerequisites for this course, but it is recommended to have a basic understanding of IT Service Management principles.
Participants will receive a course workbook, available in both hardcopy and e-book formats. Additional materials and resources will be provided during the course.
*per learner
excludes VAT
POA for group bookings
Have a look at when our next PDC Problem Management: Root Cause Analysis Specialist is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
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We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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