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The service catalog plays a vital role in IT service delivery, and its importance cannot be overstated. While the service catalog is included and reviewed as part of the integratedITSM™ Essentials certification, this certification goes beyond theoretical guidance. Obtain a detailed and specialized understanding of what is needed to define, create, implement, and manage the ongoing processes for a highly effective service catalog.
This course enables participants to master the creation, management, and improvement of service catalogs. Learners will gain a comprehensive understanding of how to define and document IT services, ensuring they align with business needs and customer expectations. They will develop skills in designing effective service catalog structures, implementing best practices for service catalog management, and leveraging the service catalog to enhance service delivery and customer satisfaction. By the end of the course, participants will be equipped to create a well-organized, user-friendly service catalog that clearly communicates the value of IT services and supports strategic decision-making.
This course is targeted at IT professionals and managers who are responsible for defining, managing, and improving IT service offerings within their organizations. The target audience includes:
This course is ideal for those looking to create a well-organized, user-friendly service catalog that clearly communicates the value of IT services and supports strategic decision-making.
There are no prerequisites for this certification. Completing the integratedITSM™ Essentials certification or having equivalent knowledge and experience is recommended.
This course prepares participants for the PDC Service Catalog Specialist Certification examination.
You will be provided with full materials for the course and to assist your revision prior to the exam:
*per learner
excludes VAT
POA for group bookings
Have a look at when our next PDC Service Catalog Specialist is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
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We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
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