PDC Lean IT Kaizen

PDC-LEANK
Specialist

Experienced Trainers

High Pass Rate

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Overview

The Lean IT Kaizen course provides participants with the skills to lead and facilitate continuous improvement efforts within IT organizations. The course focuses on the Kaizen philosophy, which involves making small, incremental changes over time to improve business performance.

Participants will gain knowledge and skills in:

  • Understanding the Kaizen philosophy and its application in IT.
  • Identifying and planning incremental service and process improvements.
  • Conducting Lean IT Kaizen events to enhance efficiency and effectiveness.
  • Applying structured problem-solving approaches, including the DMAIC (Define, Measure, Analyze, Improve, Control) model.
  • Using the Lean A3 problem-identification and planning tool to complete a full improvement cycle.

This course is suitable for:

  • IT professionals looking to lead continuous improvement initiatives.
  • Service Desk Managers and Analysts.
  • IT Service Managers.
  • Business Analysts.
  • Anyone looking to enhance their understanding of Lean IT and Kaizen practices.

There are no formal prerequisites for this course, but it is recommended to have a basic understanding of Lean IT principles.

  • Language: English
  • Duration: 90 minutes
  • Questions: 40 multiple-choice questions
  • Pass mark: 65% (26 questions correct out of 40)
  • Open book: No

Participants will receive a course workbook, available in both hardcopy and e-book formats. Additional materials and resources will be provided during the course.

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Have a look at when our next PDC Lean IT Kaizen is running.

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The maximum number of participants on our public courses will be 8.

We will run the course even with as few participants as 2.

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PDC Lean IT Kaizen

PDC Lean IT Kaizen

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