ITIL®4 Relationship Management Practitioner

ITIL4P-RLM
Practitioner

Experienced Trainers

High Pass Rate

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Overview

Our ITIL4 Relationship Management Practitioner training course is structured and aligned around the ITIL Framework. The examination is intended to assess whether you can demonstrate sufficient understanding and application of the concepts covered in the ITIL4 Relationship Management practices publication.

The ITIL4 Practitioner courses are all standard in their construction and cover the following topics:

  • The key concepts of the practice
    • Explain the purpose of the practice
    • Describe the practice success factors (PSF) & key metrics of the practice
    • Explain the key terms/concepts relating to the practice
  • The processes of the practice
    • The inputs and outputs of the processes
    • The key activities of the processes
    • How to integrate the practice in the organisation’s value streams
  • The roles and competencies of the practice
    • The responsibilities of the key roles of the practice
    • How to position the practice in the organisational structure
  • How information and technology support and enable the practice
    • The tools application
    • The recommendations on automation
  • The role of partners and suppliers in the practice
    • The dependencies of the practice on third parties
    • How partners and suppliers can support the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success

Our ITIL4 Relationship Management Practitioner training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.

The main job titles that are applicable to this training course are: Business Relationship Managers, Business Managers, IT Managers, Customer Relationship Managers, External Partners, Provider Managers, Marketing Professionals, Service Management Professionals

The following are the prerequisites for this course:

  • You are required to have attained your ITIL®4 Foundation (you will need to provide us with a copy of your certificate upon registration in order to be enrolled onto this course).

Contact us if you have not yet attained your ITIL4 Foundation.

This course prepares participants for the examination leading to the ITIL4 Relationship Management Practitioner examination.

  • The exam consists of a 30-minute, 20 question, multiple-choice, closed book, exam.
  • A mark of 65% is required to pass.
  • It is administered by an independent examination body, PeopleCert.
  • The exam is provided as an online examination voucher.
  • You will receive an email from PeopleCert shortly before your course with information on how to register for and schedule your exam.
  • The exam schedule is available 24/7 so you can sit your exam at a time that suits you.
  • Your voucher will be valid for 12 months, however we do recommend you complete your examination as close to the course date as you can – this is when the information is most fresh and relevant.

You will be provided with full materials for the course and to assist your revision prior to the exam:

  • Course workbooks/slideshow for students to download, or view on laptop or tablet devices
  • Official AXELOS ITIL practice exams
  • Course reference and exam guidance materials
  • ITIL4 online examination voucher, valid for 12-months

The ITIL4 official publication eBook and the official PeopleCert course materials are accessed from within your candidate portal once you have redeemed your PeopleCert Voucher Code.

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Have a look at when our next ITIL®4 Relationship Management Practitioner is running.

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The maximum number of participants on our public courses will be 8.

We will run the course even with as few participants as 2.

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ITIL®4 Relationship Management Practitioner

ITIL®4 Relationship Management Practitioner

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