Any questions?
The ITIL Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation. This course leads to the ITIL 4 Drive Stakeholder Value certification.
This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide tools to increase stakeholder satisfaction which is integral to business success in the competitive landscape.
The core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The DSV course focuses on these key ITIL 4 practices:
The course is intended to give learners a good understanding of how customer journeys are designed and improved and how to target markets and stakeholders:
This course is ideal for:
Roles include: Software Engineer/Developer, Systems Engineer, Service Delivery Manager, DevOps Manager/Specialist, Solution Architect, Infrastructure Engineer, IT Service Management Professional, Release and Deployment Manager.
The following are the prerequisites for this course:
Contact us if you have not yet attained your ITIL4 Foundation.
This course prepares participants for the examination leading to the ITIL®4 Specialist: Drive Stakeholder Value certificate.
You will be provided with full materials for the course and to assist your revision prior to the exam:
The ITIL4 official publication eBook and the official PeopleCert course materials are accessed from within your candidate portal once you have redeemed your PeopleCert Voucher Code.
*per learner
excludes VAT
POA for group bookings
Have a look at when our next ITIL®4 Drive Stakeholder Value Specialist is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum number of participants on our public courses will be 4.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
Don’t see a convenient date?
Searching for something? Let’s help find what you’re looking for.
Whether you’re after expert ITSM consulting, fantastic training courses, or just some advice, use the search box to easily find what you need.
Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.
One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.
And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.
