Any questions?
The ITIL Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL4’s Managing Professional (MP) designation. This course leads to the ITIL4 Create, Deliver & Support certification.
This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This course will also cover service performance and will give practitioners an understanding of service quality and improvement methods.
The course agenda covers the following ITIL4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:
The course is intended to give learners a good understanding of how to plan and build a service value stream to create, deliver, and support services:
This course is ideal for:
Roles include: Service Desk Directors/Managers, IT Infrastructure & Support Directors/Managers, Problem, Change, and Release Managers, DevOps Directors/Managers, Continual Improvement Program/Project Directors/Managers, Senior Service & Support Analysts, Process/Practice Owners, Service Level Management Directors/Managers
The following are the prerequisites for this course:
Contact us if you have not yet attained your ITIL4 Foundation.
This course prepares participants for the examination leading to the ITIL 4 Specialist – Create, Deliver & Support Certificate.
You will be provided with full materials for the course and to assist your revision prior to the exam:
The ITIL4 official publication eBook and the official PeopleCert course materials are accessed from within your candidate portal once you have redeemed your PeopleCert Voucher Code.
*per learner
excludes VAT
POA for group bookings
Have a look at when our next ITIL®4 Create, Deliver & Support Specialist is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
Fill out the form below, and we will be in touch shortly.
We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
Don’t see a convenient date?
Searching for something? Let’s help find what you’re looking for.
Whether you’re after expert ITSM consulting, fantastic training courses, or just some advice, use the search box to easily find what you need.
Once upon a time, in a bustling city where glass skyscrapers kissed the sky and the hum of technology filled the air, there was a small park. This park was an oasis of greenery amidst the urban sprawl, home to a majestic oak tree that stood tall and proud. This oak had witnessed the city grow and evolve over many decades, and it had become a symbol of strength, wisdom, and resilience for the locals.
Across the street from this park, a group of visionary entrepreneurs was in the process of establishing a new consultancy firm. They wanted a name that would not only represent their commitment to providing insightful and robust solutions but also reflect their deep roots in the community and their dedication to helping businesses grow and flourish.
One crisp autumn morning, as the founders met to brainstorm names, a ray of sunlight broke through the clouds and illuminated the old oak tree in the park. Its leaves shimmered with a golden glow, casting a warm, inviting light. Inspired by this radiant sight, one of the founders suggested the name “BrightOak.” The name embodied the brilliance of innovative ideas and the steadfast strength of the mighty oak, a perfect metaphor for their consultancy.
And so, BrightOak Consultancy was born, with a mission to illuminate the path to success for businesses of all sizes, drawing on their wisdom and experience to help clients thrive in an ever-changing world. The majestic oak continues to stand as a reminder of their origins and their commitment to excellence.
