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This course is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. This course leads to the ITIL 4 Specialist: Collaborate, Assure & Improve certification. To achieve the Practice Manager designation you will also need to achieve the ITIL 4 Specialist: Create, Deliver & Support certification.
Individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices:
The individual practices are offered through a combined in 3-day training with practical assignments built into the course, to help you apply what you’ve learned in real-life work scenarios.
This course will help professionals to:
ITIL4 Practitioner: Relationship Management
This module provides best practice guidance on how to establish and nurture the links between the organisation and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.
ITIL4 Practitioner: Supplier Management
This module focuses on how to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating an optimised sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure.
ITIL4 Practitioner: Service Level Management
This module provides best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience, and to ensure that service delivery and use is properly assessed, monitored and managed against these targets.
ITIL4 Practitioner: Continual Improvement
The purpose of this practice is to align the organisation’s services with changing business needs through the ongoing improvement of products, services, practices or any element involved in the management of products and services.
ITIL4 Practitioner: Information Security Management
This module provides best practice guidance on how to protect the information needed by the organisation to conduct its business. This includes understanding and managing risks to the confidentiality, integrity and availability of information, as well as other aspects of information security such as authentication and non-repudiation. The practice underpins the strategy and operations of all modern organisations, regardless of how many IT systems they use for conducting their business.
The ITIL4 Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
The following are the prerequisites for this course:
Contact us if you have not yet attained your ITIL4 Foundation.
To obtain the ITIL4 Practice Manager designation, you must complete this course and the ITIL4 Create, Deliver and Support module.
Contact us if you want to enquire about the ITIL4 Create, Deliver and Support.
This course prepares participants for the examination leading to the ITIL®4 Collaborate, Assure & Improve.
You will be provided with full materials for the course and to assist your revision prior to the exam:
The ITIL4 official publication eBook and the official PeopleCert course materials are accessed from within your candidate portal once you have redeemed your PeopleCert Voucher Code.
*per learner
excludes VAT
POA for group bookings
Have a look at when our next ITIL®4 Collaborate, Assure & Improve Practitioner Group is running.
BrightOak Ltd is a company registered in England and Wales (Company No. 07247910) at 14 Stinchar Drive, Chandler’s Ford, Eastleigh, England, SO53 4QH. VAT No. GB990474586
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We will never pack a course.
The maximum number of participants on our public courses will be 8.
We will run the course even with as few participants as 2.
Here’s the schedule of courses coming up:
| Date | Duration | Delivery | Location | Spaces |
|---|---|---|---|---|
| None currently scheduled | ||||
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