PDC IT Business Leader

PDC-IBL
Specialist

Experienced Trainers

High Pass Rate

Any questions?

Overview

The IT Business Leader course provides participants with the skills to integrate IT organizations with the rest of the business through integrated IT Service Management (ITSM). The course covers three levels of ITSM integration, the four components of integrated ITSM, strategy, vision, values, mission, goals, objectives, and governance. Candidates will also learn about the three IT/business model domains and the basic components of an integrated IT/business model.

Participants will gain knowledge and skills in:

  • Understanding the three levels of IT business integration.
  • Exploring the four components of integrated ITSM: leadership, enablers, execution, and results and continual improvement.
  • Developing and executing a strategic plan that aligns IT and business goals.
  • Understanding the three IT/business model domains: governance, relationship, and value delivery.
  • Learning how to create an effective integrated IT/business model that meets the needs of the organization.

This course is suitable for:

  • IT leaders and those aspiring to be IT leaders.
  • Leadership roles that interact with IT.
  • Candidates whose organizations are seeking ISO/IEC 20000 certification

There are no formal prerequisites for this course

  • Language: English
  • Duration: 60 minutes
  • Questions: 40 multiple-choice questions
  • Pass mark: 65% (26 questions correct out of 40)
  • Open book: No

Participants will receive downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.

Related Courses

No related courses.
2 days
Classroom or Virtual
£1350*

*per learner
excludes VAT
POA for group bookings

Have a look at when our next PDC IT Business Leader is running.

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We will never pack a course.

The maximum number of participants on our public courses will be 8.

We will run the course even with as few participants as 2.

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Course:
PDC IT Business Leader

PDC IT Business Leader

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